Please read these terms and conditions carefully before using Our Service.

1. Booking and Payment:

·        All bookings are subject to availability and confirmed upon direct communication.

·        Payment is due upon completion of the service unless agreed otherwise.

·        We accept cash, bank transfer, or other approved payment methods.

2. Cancellations and Rescheduling:

·        We understand that plans can change. If you wish to cancel or reschedule, please let us know as soon as possible.

·        There is no cancellation fee if you simply change your mind, but we kindly ask for at least 12 hours’ notice.

·        Frequent last-minute cancellations or no-shows may result in refusal of future bookings.

3. Access and Vehicle Preparation:

·        The vehicle must be parked in a safe, accessible, and legal location.

·        Please remove all valuables and personal items before the service begins.

·        NT Mobile Car Care is not responsible for any loss or damage to personal belongings left in the vehicle.

4. Condition of the Vehicle: If the vehicle is excessively dirty (e.g. pet hair, stains, mold, biohazards), we may:

·        Charge an additional fee for extra time and materials required.

·        Decline the service if the condition is unsafe or poses a health risk.

·        We reserve the right to take before and after photos of the vehicle to document its condition and protect both parties.

5. Liability:

NT Mobile Car Care takes every care in handling your vehicle. However, we are not liable for:

·        Pre-existing damage (scratches, dents, faded paint, etc.)

·        Faulty seals, paintwork, trims, or aftermarket accessories that may react to cleaning products

·        Mechanical or electrical issues unrelated to our service

·        Any concerns must be reported within 24 hours of service completion.

6. Weather Policy:

·        Services may be rescheduled due to severe weather (heavy rain, storms, extreme heat) for safety reasons.

·        We will contact you as early as possible to arrange a new time.

7. Service Guarantee:

·        Your satisfaction is important to us. If you’re not happy with the result, please contact us within 24 hours and we will do our best to resolve the issue.

·        This guarantee does not apply to issues caused by pre-existing damage or conditions out of our control.

8. Right to Refuse Service:

We reserve the right to refuse or cancel a job on arrival if:

·        The vehicle is unsafe, poses a health risk, or access is restricted

·        The service location is unsafe or unsuitable

·        There is verbal abuse, threats, or inappropriate behaviour toward our staff

📞 For any questions, please contact us directly.

By booking a service with NT Mobile Car Care, you agree to these terms and conditions.